Salon Policy.
Welcome to Nailbox Salon and Spa! To ensure a safe, pleasant, and professional experience for all our clients, please review the following policies:
1. Appointments
Scheduling: Appointments are recommended to ensure availability. Walk-ins are welcome if we have openings.
Late Arrivals: Arriving more than 10 minutes late may result in an adjusted service or rescheduling.
Cancellations & No-Shows: Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.
2. Payments
We accept cash, credit/debit cards, and other approved payment methods.
Payments must be made in full at the time of service.
3. Refunds
Services are non-refundable. If you are dissatisfied, please inform us before leaving the salon, and we will work to resolve your concerns.
4. Nail Fix Policy Details
A. Coverage Period:
We honor complimentary nail fixes within 10 days of your original appointment date.
After 10 days, standard service fees will apply.
B. What is Covered:
Chipped, cracked, or lifting nails due to application issues.
Premature polish peeling or fading
C. What is Not Covered:
Breakage or damage caused by misuse, accidents, or improper care (e.g., using nails as tools).
Regular wear and tear from daily activities.
Any changes to the original design, shape, or length not caused by application issues.
D. How to Request a Fix:
Contact us as soon as you notice the issue, preferably within 48 hours.
Provide your appointment details and, if possible, photos of the issue for assessment.
E. Appointment Scheduling:
Fixes are subject to stylist availability and must be scheduled in advance.
Please arrive on time for your fix appointment to ensure we can accommodate you.
F. Policy Exceptions:
Fixes requested after 10 days will be reviewed on a case-by-case basis, and additional charges may apply.
Group or party bookings may have separate agreements; please check with our team.
5. Health & Hygiene
We adhere to strict sanitation practices to ensure your safety.
Clients with visible signs of infection, open wounds, or contagious conditions may be refused service.
6. Personal Belongings
Please keep personal items with you. Nailbox Salon and Spa is not responsible for lost or damaged belongings.
7. Children & Guests
Children under 12 must be supervised at all times.
Additional guests are welcome to wait in the reception area unless receiving services.
8. Behavior
Respectful conduct is required. Inappropriate behavior or language will result in termination of services.
9. Allergies & Sensitivities
Inform us of any allergies or sensitivities before your service. While we use high-quality products, we cannot guarantee that reactions will not occur.
10. Gift Cards & Promotions
Gift cards are non-refundable and cannot be redeemed for cash.
0Promotions and discounts cannot be combined unless otherwise specified.